2018 Winners & Finalists

Industry Achievement Award

Category Winner: Anne Boden

Category Sponsor: American Express

Best Achievement in Customer Service

Category Winner: Capital One

Principle Based Servicing: Empowering our People

Finalists

  • Barclays - Barclays Cards Hub
  • Capital One - Principle Based Servicing: Empowering our People
  • Elavon Merchant Services - Elavon's Dynamic Currency Conversion programme creates an outstanding payments experience for international visitors
  • Lloyds Banking Group - The Tenacious Pursuit of Excellent Customer Service
  • SmartDebit - Achieving customer service excellence in the face of a changing landscape
Highly Commended:
Barclays-Barclays Cards Hub

Best Technology Initiative of the Year

Category Winner: ClearBank

New Clearing Bank utilising Cloud technology and ISO20022

Finalists

  • 3C Payment - 3C POS Payment Solution
  • American Express - Membership Rewards® Personalized Redemption Recommendations
  • ClearBank - New Clearing Bank utilising Cloud technology and ISO20022
  • Ethoca with Santander UK - Santander UK Take a Customer Centric approach to Managing Customer Disputes by Collaborating with Ethoca
  • First Data - First Data’s Global PFAC Solution Offers Unmatched Capabilities and Scope for Payment Facilitators
  • Lloyds Bank Cardnet - WoraPay
  • The Chargeback Company - Powering Over £820,581,000 in Revenue Recovery
  • Valitor - AltaPay creates the only true multi-country omni-channel payment solution
  • Western Union Business Solutions - Western Union GlobalPay for Students
Category Sponsor: Ingenico Group

Best Initiative in Mobile Payments

Category Winner: Worldpay

My Business Mobile – turning a smartphone into a payment device

Finalists

  • First Data and SumUp - First Data & SumUp Partner to Serve Micro Merchants
  • Global Processing Services - Revolut and GPS innovation puts global money at the fingertips of consumers
  • iBe TSE - DrnkPay
  • Lloyds Bank Cardnet - WoraPay
  • Paythru - A friendly, fair and cost effective way to collect money owed
  • Tesco Bank - Tesco Pay+
  • Wirecard - boon. Make contactless payments with your smartphone. simple.smart.secure.
  • Worldpay - My Business Mobile – turning a smartphone into a payment device

Best Marketing Campaign of the Year

Category Winner: Sainsbury's Bank

“Turning Milk into Movies”; how we helped communicate the benefit of reward and the luxury of choice

Finalists

  • American Express - A new campaign marks the start of a golden era
  • American Express - Supercharge Your Cashflow
  • Barclaycard - Barclaycard presents BST Hyde Park - Generating awareness & consideration in the B2B market
  • Barclaycard - Helping Barclaycard customers get fraud smart
  • Barclaycard - It’s brilliant on holiday – Barclaycard Platinum travel credit card
  • One4all Gift Cards - 'Happy Gifting’ - One4all's Record-Breaking 2016 Christmas Campaign
  • Sainsbury's Bank - “Turning Milk into Movies”; how we helped communicate the benefit of reward and the luxury of choice
  • Virgin Money - Random Act of Kindness Campaign
  • Virgin Money - Touch a Life Campaign
Category Sponsor: Experian

Best Security or Anti-Fraud Development

Category Winner: Capital One

Capital One UK - TSYS Foresight Score℠ with Featurespace: real-time, machine learning customer fraud protection

Finalists

  • Capital One - Capital One UK - TSYS Foresight Score℠ with Featurespace: real-time, machine learning customer fraud protection
  • ECommPay - Finding Synergy Between Security & Conversion
  • Elavon Merchant Services - SecuredPro from Elavon & Sysnet – hands on customer support that helps businesses to become compliant, and stay that way
  • InAuth - InAuth Security Platform Mitigates Risk, Reduces Friction and Empowers Competitive Advantage in Mobile Payments
  • Lloyds Bank Cardnet - Compliance Plus and IP Protect Lite
  • The Chargeback Company - Powering Over £820,581,000 in Revenue Recovery
  • Worldpay - Worldpay and Sysnet: PCI compliance made simple for 270,000 SMEs with Safer Payments
  • UK Finance - The Banking Protocol
Highly Commended:
UK Finance-The Banking Protocol
Category Sponsor: FICO

Best Achievement in Payments Processing

Category Winner: Bottomline Technologies

Enabling access to non-card payment rails for new digital players with Bottomline Technologies Universal Aggregator®

Finalists

  • 3C Payment - 3C POS Payment Solution
  • AIB Merchant Services - Clover Cashless by AIB Merchant Services and Loylap
  • Bottomline Technologies - Enabling access to non-card payment rails for new digital players with Bottomline Technologies Universal Aggregator®
  • Global Processing Services - GPS brings customisation and flexibility to fintechs via GPS Apex, its single global processing platform
  • NewDay with Amazon and First Data - Amazon Platinum Mastercard integrated wallet and instant spend
  • Paythru - A friendly, fair and cost effective way to collect money owed
  • Worldpay - Optomany and Worldpay: Helping UK merchants drive revenue from Chinese visitors
  • Worldpay - Worldpay and American Golf: Omni-channel payments in 116 stores in one month

Best Business Card Programme

Category Winner: Barclaycard

Reconnecting with small businesses

Finalists

  • Barclaycard - Reconnecting with small businesses
  • Cashplus - The Cashplus Business Current Account
  • Wavecrest Holdings - MyChoice Professional
Category Sponsor: Discover Global Network

Best Design of the Year

Category Winner: Royal Bank of Scotland

Holt's Military Banking Visa Debit Card

Finalists

  • American Express - Amex Cardshop - Customer Acquisition Experience
  • Debenhams - Debenhams Beauty: Luxury Clinique Gift Card Giftset
  • Royal Bank of Scotland - Holt's Military Banking Visa Debit Card
  • Triodos Bank UK - Triodos Bank Current Account: eco-friendly chip & PIN debit card
Category Sponsor: Insignia Cards

Best Alternative or Digital Payments Programme

Category Winner: eNett International

eNett International disrupts B2B travel industry with VAN technology

Finalists

  • Contis - Engage, Bringing FinTech to the Masses Within Local Communities
  • eNett International - eNett International disrupts B2B travel industry with VAN technology
  • First Data - First Data’s Local Payments Solution Powers Cross-Border Global Commerce
  • Saxo Payments - Unique financial utility Saxo Payments Banking Circle addresses time and cost challenges of B2B cross border payments
  • Western Union Business Solutions - Western Union GlobalPay for Students
Category Sponsor: Gemalto

The Judges’ Award

Category Winner: Alison Hutchinson

Best Industry Innovation of the Year

Category Winner: Saxo Payments

Banking Circle Virtual IBAN – the first multi-currency Virtual IBAN offered to the payments industry by a non-bank

Finalists

  • Barclaycard - Changing The Game
  • Bink - Bink
  • ClearBank - New UK Clearing Bank
  • Ethoca with Capital One & TSYS - Automating Fraud Loss Avoidance & Recoveries Creates a Better Experience and Cuts Costs
  • Global Processing Services - GPS brings customisation and flexibility to high profile fintechs via GPS Apex, its single global processing platform
  • iBe TSE - DrnkPay
  • KBC Bank Ireland - KBC Bank Ireland – Account activation in 5 steps and in less than 5 minutes (Really!)
  • PrePay Solutions - Tide & PrePay Solutions
  • Saxo Payments - Banking Circle Virtual IBAN – the first multi-currency Virtual IBAN offered to the payments industry by a non-bank
  • Worldpay - Worldpay Business Finance & Liberis: New funding model powering SME business growth
Highly Commended:
Ethoca with Capital One & TSYS-Automating Fraud Loss Avoidance & Recoveries Creates a Better Experience and Cuts Costs
Category Sponsor: First Data

Best Benefits or Loyalty Programme of the Year

Category Winner: Coutts

Coutts re-launched its Silk Card Loyalty and Benefits programme with increased choice, flexibility, value and reward

Finalists

  • American Express - A more personal, easy and flexible rewards programme
  • American Express - Centurion Medallion
  • American Express - Evolution of Amex Offers
  • Coutts - Coutts re-launched its Silk Card Loyalty and Benefits programme with increased choice, flexibility, value and reward
  • HSBC - John Lewis & Waitrose Partnership Card loyalty programme
  • Royal Bank of Scotland/ Natwest - RBSG MyRewards Programme
  • Sainsbury's Bank - Best in market rewards for new Sainsbury’s Bank credit card holders who do their everyday spend in store
  • Virgin Money - Virgin Money Back
  • Virgin Money - Virgin Red Partnership

Best Achievement in Retail Payments

Category Winner: Tesco Bank

Tesco Pay+

Finalists

  • Bleep (UK) PLC - Innovative, Integrated EPOS and Payments Solutions for Retail Environments
  • Optomany - Omnichannel Innovator Optomany Helps West Ham United Win Big with Soaring Retail Sales
  • PCI Pal - AllSaints: a secure and seamless customer experience
  • Tesco Bank - Tesco Pay+
  • Valitor - AltaPay & Sports Direct show clumsy payments the red card, allowing frictionless commerce for retailers across Europe
Category Sponsor: Worldpay

Best Achievement in TCF

Category Winner: Capital One

Championing Digital & Financial Inclusion

Finalists

  • Capital One - Championing Digital & Financial Inclusion
  • Lloyds Banking Group - The Service Alerts Programme
  • Royal Bank of Scotland - Holt's Military Banking Visa Debit Card
Category Sponsor: Visa

Best Payments Industry Newcomer

Category Winner: nimbl

Inspiring financial confidence and independence for young people

Finalists

  • Bink - Bink
  • Curve - Putting payments at the heart of a ‘connected finance’ revolution
  • Divido - Divido
  • Modulr - Payments flow easily with Modulr
  • nimbl - Inspiring financial confidence and independence for young people
  • Optimus Cards Group - Enabling Payments for All
  • Optomany - Optomany Drives Omnichannel Success for Businesses in a Breakthrough Year as Customer Numbers Soar
  • Verrency - Loyalty Points Spend Anytime, Anywhere
Category Sponsor: Mastercard

Best Credit Card Product of the Year

Category Winner: Royal Bank of Scotland/ Natwest

RBSG Reward credit card

Finalists

  • American Express - Centurion
  • Clydesdale Bank - B Credit Card
  • HSBC - John Lewis & Waitrose Partnership Card
  • M&S Bank - Not just any credit card, the M&S Credit Card
  • Royal Bank of Scotland/ Natwest - RBSG Reward credit card
  • Santander - Launch of Santander’s World Elite Mastercard
  • Tesco Bank - Tesco Bank Purchase Credit Card
Category Sponsor: TSYS

Best Prepaid Product of the Year

Category Winner: Their Perfect Gift

Spend Anywhere Giftcard, issued by WireCard

Finalists

  • Centtrip Limited - Centtrip Prepaid Mastercard - revolutionising expenditure in music and marine
  • First Rate Exchange Services - Post Office Money Travel Money Card
  • GVS - The One4all Gift Card
  • PPRO - PPRO CrossCard: driving innovation for HYVE
  • Their Perfect Gift - Spend Anywhere Giftcard, issued by WireCard
  • Wavecrest Holdings - MyChoice Corporate Prepaid Debit Card Solution

Best Debit Card Programme of the Year

Category Winner: Coutts

Coutts

Finalists

  • Contis - Engage, Bringing FinTech to the Masses Within Local Communities
  • Coutts - Coutts
  • Optimus Cards Group - Enabling Payments for All
  • Payment Cloud Technologies - The An Post ‘Smart Account for Savvy People’
  • Royal Bank of Scotland/ Natwest - RBSG MyRewards Programme
  • Tesco Bank - Tesco Bank Personal Current Account Guarantee
  • U account and Wirecard Card Solutions - Breaking the mould in everyday money management

Best CSR Programme

Category Winner: One4all Gift Cards

Shop4Crumlin - A fun, inventive campaign to help raise funds for Crumlin Children's Hospital

Finalists

  • Ikano Bank - Discovery Day empowers students with employability skills and positively influences perceptions of working for a bank
  • MBNA - Chester F.C
  • MBNA - WWF Tap to Give Wild Tiger Campaign
  • One4all Gift Cards - Shop4Crumlin - A fun, inventive campaign to help raise funds for Crumlin Children's Hospital
  • Royal Bank of Scotland/ Natwest - RBSG MyRewards Programme
  • Worldpay - Worldpay & The Entertainer: Omni-channel charity payments with Pennies

Award Sponsors