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Recognising and rewarding best practice, innovation and excellence in payments while setting benchmarks for the industry to follow.

1200 senior figures from the UK and Irish card and payments industries attended the fourteenth annual Card & Payments Awards to celebrate this years’ finalists and winners across a wide spectrum of categories.

The awards dinner and ceremony, held at The Grosvenor House Hotel was superbly hosted by Gyles Brandreth, the renowned raconteur, with entertainment from the Digital Illusionists.

The event raised vital funds for the charity beneficiary, which this year was Anthony Nolan. Following a raffle, the total raised was an impressive £22,500.

Best practice should always be celebrated, success should always be rewarded and any innovation should always be applauded. This is what entrants to The Card & Payments Awards contribute to and that’s why the Awards continue to be the go-to event in the industry calendar.

This year, more than 150 submissions were received from more than 70 different organisations. These entries were of an exceptionally high-quality from a cross-section of the industry.

The 2019 winners are:


Best Industry Innovation of the Year     

Ikano Bank – The UK’s market leading home renewables consumer protection scheme

Highly Commended: Amazon Pay – Amazon Pay with Alexa Skills for Virgin Trains


Best Initiative from an SME

Acceptacard – PayaCharity – Contactless Donations


Best Achievement in Customer Service 

Lloyds Banking Group’s Proactive Customer Service

Highly Commended: NewDay – NewDay Customer feedback programme for continuous improvement


Best Alternative or Digital Payments Programme           

MuchBetter, issued by Wirecard


Best Technology Initiative of the Year   

Ethoca and Capital One UK Collaborate to Ensure Exceptional Purchase Experiences for Cardholders


Changing Lives in the Community          

Capital One – Changing Futures – Capital One and humanutopia


Best Service to Business             

Soldo – The Complete Spend Management Solution, Built for Business


Best Debit Card Programme of the Year

Allied Irish Banks (AIB) – AIB Everyday Rewards


Best Consumer Credit Card or Credit Facility      

NewDay – Amazon Platinum Mastercard


Best Design of the Year

Capital One – Collections Plans in Mobile App


Best Payments Industry Newcomer       

Token – Open Banking with Token


Best Achievement in Retail Payments   

Divido – building the world’s largest platform for point-of-sale finance


Industry Achievement Award   

Martina King


Best Initiative in Mobile Payments        

National Westminster Bank – ClearSpend: mobile & desktop application for Commercial Card customers


Social Inclusion in Financial Services      

ClearScore – Coaching


Best Security or Anti-Fraud Development           

Vocalink Analytics – Corporate Fraud Insights – Vocalink Analytics


Best Achievement in Payments Processing        

Banking Circle Virtual IBAN – a genuine game-changer for the payments marketplace


Best Marketing Campaign of the Year   

Mastercard – Listening Room (BRIT Awards 2018)


Best Benefits or Loyalty Programme of the Year             

American Express – Amex Offers


Best Prepaid Product of the Year            

B4B Payments, issued by Wirecard


The Judges’ Award

Kelley C. Knutson


View a full list of winners and selected photos from the evening.

The independent judging panel of industry experts was chaired by Roger Alexander. For a full list of judges please click here.

Michael Harty, Managing Director of The Card and Payments Awards, organisers of the Awards, commented: “Whether its driven by competition or industry collaboration or maybe a combination of both, celebrating significant industry achievements creates new industry benchmarks in excellence and best practice – so congratulations to everyone involved, entrants, sponsors and attendees alike.”

The Card & Payments Awards value the support of prime sponsor TSYS and silver sponsor Ingenico.

Other sponsors are American Express, Banking Circle, Bottomline Technologies, Discover Global Network, FICO, First Data, Gemalto, Insignia, Mastercard and Visa. The Champagne Reception was sponsored by Contis and the After–Show party was sponsored by Ethoca.  The entry process for The Card & Payments Awards 2020 will be launched in June 2019.

The Card & Payments Awards publish a comprehensive award Winners’ e-magazine including event photos to be emailed in March 2019. To receive a copy, please send us your email address.

Award Sponsors

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