Recognising and rewarding best practice, innovation and excellence in payments while setting benchmarks for the industry to follow.
1200 senior figures from the UK and Irish card and payments industries attended the fourteenth annual Card & Payments Awards to celebrate this years’ finalists and winners across a wide spectrum of categories.
The awards dinner and ceremony, held at The Grosvenor House Hotel was superbly hosted by Gyles Brandreth, the renowned raconteur, with entertainment from the Digital Illusionists.
The event raised vital funds for the charity beneficiary, which this year was Anthony Nolan. Following a raffle, the total raised was an impressive £22,500.
Best practice should always be celebrated, success should always be rewarded and any innovation should always be applauded. This is what entrants to The Card & Payments Awards contribute to and that’s why the Awards continue to be the go-to event in the industry calendar.
This year, more than 150 submissions were received from more than 70 different organisations. These entries were of an exceptionally high-quality from a cross-section of the industry.
The 2019 winners are:
Best Industry Innovation of the Year
Ikano Bank – The UK’s market leading home renewables consumer protection scheme
Highly Commended: Amazon Pay – Amazon Pay with Alexa Skills for Virgin Trains
Best Initiative from an SME
Acceptacard – PayaCharity – Contactless Donations
Best Achievement in Customer Service
Lloyds Banking Group’s Proactive Customer Service
Highly Commended: NewDay – NewDay Customer feedback programme for continuous improvement
Best Alternative or Digital Payments Programme
MuchBetter, issued by Wirecard
Best Technology Initiative of the Year
Ethoca and Capital One UK Collaborate to Ensure Exceptional Purchase Experiences for Cardholders
Changing Lives in the Community
Capital One – Changing Futures – Capital One and humanutopia
Best Service to Business
Soldo – The Complete Spend Management Solution, Built for Business
Best Debit Card Programme of the Year
Allied Irish Banks (AIB) – AIB Everyday Rewards
Best Consumer Credit Card or Credit Facility
NewDay – Amazon Platinum Mastercard
Best Design of the Year
Capital One – Collections Plans in Mobile App
Best Payments Industry Newcomer
Token – Open Banking with Token
Best Achievement in Retail Payments
Divido – building the world’s largest platform for point-of-sale finance
Industry Achievement Award
Best Initiative in Mobile Payments
National Westminster Bank – ClearSpend: mobile & desktop application for Commercial Card customers
Social Inclusion in Financial Services
ClearScore – Coaching
Best Security or Anti-Fraud Development
Vocalink Analytics – Corporate Fraud Insights – Vocalink Analytics
Best Achievement in Payments Processing
Banking Circle Virtual IBAN – a genuine game-changer for the payments marketplace
Best Marketing Campaign of the Year
Mastercard – Listening Room (BRIT Awards 2018)
Best Benefits or Loyalty Programme of the Year
American Express – Amex Offers
Best Prepaid Product of the Year
B4B Payments, issued by Wirecard
The Judges’ Award
Kelley C. Knutson
The independent judging panel of industry experts was chaired by Roger Alexander. For a full list of judges please click here.
Michael Harty, Managing Director of The Card and Payments Awards, organisers of the Awards, commented: “Whether its driven by competition or industry collaboration or maybe a combination of both, celebrating significant industry achievements creates new industry benchmarks in excellence and best practice – so congratulations to everyone involved, entrants, sponsors and attendees alike.”
The Card & Payments Awards value the support of prime sponsor TSYS and silver sponsor Ingenico.
Other sponsors are American Express, Banking Circle, Bottomline Technologies, Discover Global Network, FICO, First Data, Gemalto, Insignia, Mastercard and Visa. The Champagne Reception was sponsored by Contis and the After–Show party was sponsored by Ethoca. The entry process for The Card & Payments Awards 2020 will be launched in June 2019.
The Card & Payments Awards publish a comprehensive award Winners’ e-magazine including event photos to be emailed in March 2019. To receive a copy, please send us your email address.