We have brought together a broad spectrum of independent experts, who either specialise in a particular field, or who have experience and insight into different aspects of the industry.

All judges sign up to a Code of Conduct covering confidentiality, conflicts of interest and contact with entrants.

A selection of the judges will review and score all the qualifying entries and compile a shortlist in each category.

Entries will be judged against the criteria specifically detailed in this brochure. The judges will reply exclusively on the information provided by the Award entrants in the standard question and answer format and not on any prior knowledge that they may have.

All judges will meet for a final judging day in November and vote for the overall winners of each award. Supporting material, where provided, will be presented at this point in the judging process.

The judges’ decision is final and there will be no opportunity for appeal, discussion or correspondence.

Awards Calendar

8
Call for Entries
June 2018
1
Entry Deadline
October 2018
14
Shortlist Announced
November 2018
7
Dinner & Ceremony
February 2019

Roger Alexander

Portfolio of NED and Advisory Roles
Industry Personality of the Year 2008 - The Card Awards

Roger Alexander is acknowledged as an industry expert and a veteran of the cards industry; he had a long and successful career at Barclays Bank including over 20 years at Barclaycard where he held a number of different roles in both the acquiring and issuing businesses. Since leaving Barclays he has been CEO of S2 (aka Switch), the UK’s original domestic card scheme, and Elavon Merchant Services, one of Europe’s foremost acquiring businesses. He is a graduate of London University and has gained a reputation for strategic thought and innovation.

Roger was the recipient of the Industry Personality of the Year trophy at The Card Awards 2008.

Mark Bergdahl

Director
Loyalty Consulting UK

Mark has worked in sales, marketing and consultancy for more than 25 years. He has been involved in the design and implementation of customer handling processes and systems in Financial Services, Telecommunications and Retail. For the last 10 years he has used his depth of loyalty knowledge and experience to assist Financial Services organisations with strategy and execution.

Within the Financial Services Industry, Mark has led a number of high profile loyalty engagements with organisations such as American Express in Europe, Barclaycard in the UK Alpha Bank in Greece, Aduno Group in Switzerland and Bradesco Bank in Brazil. His interest and passion for loyalty stemmed from working with with dunnhumby in the UK. Having understood the ‘Tesco Way’ and how to apply this significant experience across a number of industries, Mark set up Loyalty Consulting UK, (LCUK) in 2003.

LCUK is a boutique consulting practice concentrating on loyalty strategy and services for customers across the globe, from Brazil to the USA, from the UK to Kazakhstan. Initially specialising in the Financial Services Industry, LCUK today, provide design and implementation services for the delivery of schemes and programmes in the Financial Services, Telecommunications, Travel, Health and Retail industries.

Mark has spent a number of years challenging the conventions of organisational structure, cross departmental business processes, sales culture and marketing hype. He believes that with focused leadership, organisations can grasp the opportunity that data led marketing propositions can offer to almost any organisation.

Mark speaks regularly at conferences and with many years of international experience, he has a vast knowledge of the full spectrum of issues and opportunities surrounding the world of customer loyalty.

Marcia Clay

Senior Vice President, Market Development
Mastercard UK and Ireland

Marcia is Senior Vice President, Market Development for Mastercard UK and Ireland.

In this role, Marcia is responsible for developing and executing the Mastercard business strategy and development plans for UK and Ireland to drive market growth and performance. Previously, she managed Key Customer relationships at Mastercard.

Marcia has extensive experience in payments, having worked in the UK and International markets.

Before joining Mastercard, she was Vice-President, Client Development at First Data and then prior to this, held a number of roles at American Express, leading new product development and marketing strategy with international market teams, expanding key industry relationships within the travel sector and developing the American Express card acceptance network. Marcia moved into the American Express Card Services business after joining American Express in their Corporate Services division, responsible for the supply of business travel and card services to multinational customers.

Robert Courtneidge

Global Head of Cards and Payments
Locke Lord
Founding Director, Prepaid International Forum

Robert Courtneidge is the Firm’s Global Head of Cards and Payments. Robert is noted for his knowledge and experience in the e-money area.  He has more than 25 years of experience in the cards and payment systems and is skilled in all aspects of consumer finance issues, including consumer protection, banking regulation and compliance and data protection.

Robert works closely with The Payments Services Regulator, HM Treasury and the Financial Conduct Association and other compliance and industry bodies to ensure compliance for his clients. He places special emphasis on working with high tech industries and products in the financial services industry, embracing new technological and legislative/regulatory developments. Many of his clients have new products, and he is able to guide them in the process of bringing them to the market.

In 2015, Robert placed No. 1 in the Payments 2015 Power 10 and as one of the Top 10 Payments Lawyers by PayBefore in 2015.  Robert was also named Best Industry Contributor at The Prepaid Awards.  He is founder and past-Chairman of the Prepaid International Forum.

Robert was also recognised in Legal 500 and Chambers UK 2016 (Band 1 for Financial Services: Payment Law by saying “he is an extremely prominent figure in the payments industry, having gained significant experience in the area from years’ worth of high-profile activity as it has developed. (He is) noted for his work with e-money in particular.”)

Robert is a frequent spokesperson on current issues facing the European Payments’ Industry including the Second Payment Services Directive, Forth Money Laundering Directive and the Second E-money Directive to name a few and speaks at over 20 events worldwide on cards, payments and financial technology.

Úna Dillon

Managing Director
Merchant Risk Council (EU)

Úna is Managing Director of the Merchant Risk Council (EU), the leading global trade association for eCommerce fraud and payments professionals. She is a Board Director of several companies including EAST (the European ATM Security Team) which is responsible for providing advice and information to POS and ATM vendors, owners and operators, on detecting and preventing payment crime.

She was responsible for the Irish national debit card scheme for 12 years and was Head of IPSO Card Services, responsible for driving the development of policy on major initiatives such as SEPA.

Her credibility with the press is widely known, as she became the go-to for TV, radio and print media journalists over the past 15 years, on all subjects relating to payments, financial crime and retail operations.

Dan Edelman

Vice President, Head of Merchant Marketing & Insights Europe
American Express

Dan Edelman is Head of Marketing and Business Insights at American Express Merchant Services Europe. He is responsible for the merchant marketing strategy and delivery of the strategy to drive value to all merchants on the network in Europe.

He has held a variety of positions in 9 years at American Express including; Vice President of B2B Marketing for Europe, Vice President of Mobile and Pre Paid Product Development for Entreprise Growth and Marketing Director for the Global Client Group in Merchant Services.

Dan previously worked for 4 years at 2020 strategy consulting working on marketing and business strategy projects with a number of European leading retailers and global automotive brands.

He attended the University of Manchester where he obtained a BSc (Hons) in Management Science and subsequently University of Manchester Business School where he obtained a commercially sponsored PhD in Business and Marketing Strategy.

Chris Harris

Director of Sales & Marketing
Ingenico Northern Europe

Peter Jones

Managing Director
PSE Consulting

Peter Jones, Managing Director, has over 40 years business and IT experience, four with a major European retailer (C&A Brenninkmeyer), 17 with a UK clearing bank (National Westminster Bank) and 24 as Managing Director and owner of PSE Consulting.  He is from a processing and IT background, has led and managed major development projects and also had extensive operational responsibility for delivering POS solutions, extensive bespoke retail systems and credit card related services.  He has particular expertise in regulation, M&A, payments strategy, gateway processing, interbank schemes and retailer systems.  He also has an extensive knowledge of acquiring, alternative payments, debit and credit cards, card schemes and interchange.  Over the past 21 years, he has been responsible for the management of over 1,500 payments assignments for clients within the UK, Europe, the Middle East, Russia and India.  He is well known in the EU’s payments business and is a frequent speaker at conferences and writer on topical payments issues.

Kelley C. Knutson

President, International Issuer Solutions
TSYS International

Kelley is President, International Issuer Solutions of TSYS International, with overall day-to-day responsibility for international strategic direction, client sales, relationship management, service delivery and operations outside North America; leading a team of 2000+ from around the world (Europe, Asia and Latin America). TSYS International provides a wide range of products, services and solutions across the payments value chain with specific emphasis on issuing and acquiring processing. Prior to TSYS, Kelley was CEO of Clear Money Ltd., a leading provider of Electronic Bill Management Services and before that he was Senior Vice President of GE Capital’s Global Consumer Finance (GCF). Kelley also worked with Visa International as Senior Vice President, responsible for developing/marketing Visa’s debit products and introducing new e-commerce solutions throughout Europe.

Before joining Visa, he worked for Simpson Paper Company, TRW and General Dynamics where his focus was on product/marketing strategies, pricing, and risk/portfolio management.

Richard Koch

Head of Cards
UK Finance

Richard is the Head of Cards for UK Finance, which represents the leading firms providing finance, banking, markets and payments-related services in or from the UK. Through engagement on behalf of its members, UK Finance is committed to delivering good outcomes for consumers through effective, evidence-based policy development and facilitating collaborative innovation. Richard has over 25 years of experience in banking, including having worked in variety of roles in the card payment business of the Lloyds Banking Group for over a decade, with responsibility for relationships with payment schemes, interaction with industry bodies and implementation of industry-wide initiatives.

Elmar Leissle

Head of Marketing and Market Development
Visa UK & Ireland

In this role, Elmar is responsible for developing and executing the marketing strategy and initiatives to drive market growth and performance of Visa products, services and brand across financial institution clients, consumers and merchants as well as product proposition development and go to market for Visa in UK & Ireland.

Previously Elmar has worked across a range of regional marketing and business leadership positions in Visa covering Market Planning, Cross Border business development and Marketing in Growth and Emerging markets. He has extensive experience in payments across Europe, Middle East and Africa. Prior to joining Visa Elmar worked with Vodafone Germany inn consumer and trade sales & marketing.

Laura McCracken

General Manager, International Payment Products
Amazon

Laura McCracken is the GM, International Payments Products for Amazon, with responsibility for co-branded cards, instalment lending, Shop with Points (SWP), The Money Store, and innovation across International.

Prior to Amazon, Laura spent several years in executive search specializing in board level roles within the payments industry. Previously, she was with Citi based in Singapore as a Senior Vice President with responsibility for developing co-brand card partnerships and acquiring credit card portfolios across Asia Pacific. Prior to Citi, she held B2B strategy, sales management and business development roles with American Express in both London and New York.  In her last role with American Express, she was Director of International Partnerships, where she negotiated co-brand card partnerships with airlines, retailers and banks across 25 countries.  She began her career as an investment banker with Lazard and auditor with KPMG in Los Angeles.

She holds MBA degrees from Columbia and London Business Schools, a Masters in Leadership from Georgetown University and a BS in Accounting from Auburn University.

Matt Sloan

Managing Director, EMEA
Discover Financial Services

Matt Sloan is Managing Director for Europe, the Middle East and Africa for Discover Financial Services. He is responsible for growing the Discover business through partnerships in a network that currently consists of 40 banks across 65 markets.

Matt has been in this EMEA role since 2009 but has been with Discover for 16 years. In that period he has a held a variety of positions including Marketing Director at the Morgan Stanley branded consumer banking start up in the UK and more recently he ran the Discover Consumer Marketing business in the US.

Prior to joining Discover Matt held various marketing and business development roles in Europe at HSBC, American Express and Household Financial Services. Matt has an M.A. in History from Cambridge University and an M.B.A from the Kellogg School of Management.