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Frequent Questions

Established since 2006, The Card & Payments Awards uniquely offer organisations – credit, debit, prepaid and charge card issuers, their co-branded affinity or retail card partners, merchant acquirers, payment processors, other payments companies and retailers  – the opportunity to showcase their latest card and payments related initiatives and programmes to the industry and where an award is won, in certain categories, to use it as a differentiator in their customer communications. The awards will recognise, highlight and celebrate the contribution and success of those entries which demonstrate strong product development, best practice, innovation and customer service excellence.

The awards are open in selected categories to credit, debit, prepaid and charge card issuers, and also their retail, affinity and other brand partners, merchant acquirers, payment processors and other payments companies the UK and Republic of Ireland.  Retailers can enter categories where they have a payments initiative that qualifies. All entrants must have been trading in the UK or the Republic of Ireland for at least 12 months prior to the entry deadline. Please read the full eligibility and details of how to enter on this site. Entries can be submitted only by the organisation that has the direct interface with the end ‘payer’ or the merchant offering the service. Entries may be prepared by suppliers and other members of the value chain but the Award nomination needs to be in the name of the end consumer or B2B brand and needs to be authorised by that brand.

All the information you need is on the How to Enter section of the website. You can also view our video series to get an understanding of the process.  

The Card and Payments Awards celebrated the 2020 Awards Ceremony and Dinner at JW Marriott Grosvenor House, Park Lane, London on the Thursday 6 February 2020. You can view information about table packages here. Note: We do not sell individual places, only full tables.

A guideline for timings is outlined below but please note that this is subject to change. Confirmed timings will be sent out with tickets.

18.30 Champagne Reception

19.30 Dinner

21.30 Awards Ceremony

23.00 After-Show Party

02.00 Carriages

The dress code for the evening is black tie/dinner suit/tuxedo.

Rooms at The JW Marriott Grosvenor House are available at a special room rate for our guests. Log on to, and insert EG4 in the Corporate/Promo code box. You can also contact the reservations department with this code on +44 (0)20 7499 6363.

For information on other hotels in the area, please contact the organisers.

The winner of each category will receive a trophy and certificate which will be presented at the Awards Ceremony and Dinner. The winners will be profiled on the website, on social media and in the winners’ magazine.  All winners & finalists are at liberty to undertake their own post-win PR and marketing activity to leverage the most from the evening. We provide an electronic seal that they are entitled to use on their marketing collateral. Finalists will also receive a certificate.

Awards Calendar

Call for Entries
June 2019
Entry Deadline
September 2019
Shortlist Announced
November 2019
Dinner & Ceremony
February 2020

Award Sponsors

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