Frequent Questions

Established since 2006, The Card & Payments Awards uniquely offer organisations – credit, debit, prepaid and charge card issuers, their co-branded affinity or retail card partners, merchant acquirers, payment processors, other payments companies and retailers  – the opportunity to showcase their latest card and payments related initiatives and programmes to the industry and where an award is won, in certain categories, to use it as a differentiator in their customer communications. The awards will recognise, highlight and celebrate the contribution and success of those entries which demonstrate strong product development, best practice, innovation and customer service excellence.

The awards are open in selected categories to credit, debit, prepaid and charge card issuers, and also their retail, affinity and other brand partners, merchant acquirers, payment processors and other payments companies the UK and Republic of Ireland.  Retailers can enter categories where they have a payments initiative that qualifies. All entrants must have been trading in the UK or the Republic of Ireland for at least 12 months prior to the entry deadline. Please read the full eligibility and details of how to enter on this site. Entries can be submitted only by the organisation that has the direct interface with the end ‘payer’ or the merchant offering the service. Entries may be prepared by suppliers and other members of the value chain but the Award nomination needs to be in the name of the end consumer or B2B brand and needs to be authorised by that brand.

Entries should be submitted online.  All the information you need is on the How to Enter section of the website. Please check that you satisfy the eligibility requirements and read the individual category requirements. Your entry should be both detailed and concise and ensure that you cover all of the judging criteria within the submission. The 250-word summary is as important as the main submission, as it provides judges with a quick snapshot of your entry and will encourage them to read the 1000 word entry in more detail. You also need to provide an entry title and 50 word description which we will use in the event your entry is shortlisted. It is important that this does not contain any confidential information.

For the 2020 Awards, entries should refer to initiatives launched or refreshed and re-promoted in the UK or Irish card and payments market between 1 September 2018 and 31 August 2019 for ‘of the year’ categories. The other categories require entries to refer to significant results achieved from existing or new initiatives, programmes, products or services during the same period. Please refer to the category descriptions for specific details for each category.

Yes, a product, project or initiative my be entered for more than one entry but we would recommend that the same entry is not entered more than twice. We would however draw your attention to the fact that different factors are considered in the individual categories and the entries should be tailored appropriately as the judges will be considering the specific category criteria when making their decisions. Entry fees are applicable for each entry submitted.

All entries need to be sufficiently strong and compelling to stand alone without supporting material. Supporting material is used by the judges in the event that your entry is shortlisted, but not before (the exception to this is the Best Marketing Campaign of the Year or Best Design of the Year). Any supporting material should demonstrate and illustrate how your initiative, campaign or programme worked. Material may include leaflets, brochures, posters, photographs, press clippings, screen captures, samples of product or adverts (off the page or TV). You may also include visual results in graph, table or pie chart format etc.  Supporting material should be restricted to a maximum of 3 items.

We would recommend that you do not overload the judges with supporting material but tailor it wisely so that it is focused and genuinely supports the entry.

Entries for the 2020 Awards can be accepted up to 23 September 2019.

Competition is always strong and it is worth taking the time to make a really strong submission.  Do start thinking about your entry as soon as possible.

Entries will need to be submitted online by the closing deadline.

Yes. Entry fees are payable for each entry submitted (with the exception of Industry Achievement Award). Fees per entry are £295 + VAT (£354). We can take payment by card, either online or via telephone. Entries will not be judged if payment has not been received. Fees are not refundable in the event an entry is withdrawn or ineligible. Entrants will receive an acknowledgement by email within 7 working days.

The Judging panel is made up of independent judges and industry experts. You can find a complete list of judges here. The judges are chaired by Roger Alexander and the judging process begins in September. A selected group of the judges will be assigned to each category and they will score all the entries. Based on scores a shortlist will be published for each category.  The entire panel will then review these shortlisted entries and the winner will be selected at the final judging day. Judges will be required to declare any conflicts of interest at the time of judging in any particular submission and will be asked to abstain from voting in that category. Supporting material is not supplied to judges at the initial shortlisting stage, with the exception of the design category and the marketing category. Judges will review any supporting material that has been provided on the final judging day

All our judges sign a Code of Conduct covering confidentiality, conflict of interest and general rules of judging.

The shortlist is announced annually in November. All entrants are notified of their own result prior to the formal publication. Winners will be announced at the Awards Ceremony at The JW Marriott Grosvenor House. We do not advise winners ahead of the Ceremony.

The Card and Payments Awards will celebrate the 2020 Awards Ceremony and Dinner at JW Marriott Grosvenor House, Park Lane, London on the evening of Thursday 6 February 2020. You can view information about table packages here. Note: We do not sell individual places, only full tables.

The dress code for the evening is black tie/dinner suit/tuxedo.

We will release information about hotel accommodation later in the year.

The winner of each category will receive a trophy and certificate which will be presented at the Awards Ceremony and Dinner. The winners will be profiled on the website, on social media and in the winners’ magazine.  All winners & finalists are at liberty to undertake their own post-win PR and marketing activity to leverage the most from the evening. We provide an electronic seal that they are entitled to use on their marketing collateral. Finalists will also receive a certificate.

Awards Calendar

Call for Entries
June 2019
Entry Deadline
September 2019
Shortlist Announced
November 2019
Dinner & Ceremony
February 2020

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