Dinner & Ceremony

3 February 2022

Event Year: 2021

Category Winner 

The Judges' Award

American Express
American Express customer service strategy during the Coronavirus pandemic
Category Winner 

Success in Customer Service

Vanquis Bank
Persistent Debt - Personalised Video Campaign

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American Express
Business as usual in unusual times – American Express customer service strategy during the Coronavirus pandemic
ANNA Money
ANNA Money
Barclaycard
Proactive Security Service
Capital One
Transforming collections call outcomes for customers and business alike with ACeS
SmartDebit
Making our customers’ lives easier during the Covid-19 crisis
Vanquis Bank
Persistent Debt - Personalised Video Campaign
Category Winner 

Social Inclusion in Financial Services

Virgin Money
Virgin Money M Account - A Basic Bank Account which is anything but Basic by design
Highly Commended
Capital One
Developing the vulnerable customer agenda

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Barclays Bank
Gambling Merchant Control - 72hr cooling off period
Capital One
Developing the vulnerable customer agenda.
Contis
Driving financial inclusion during Covid-19
Monese and PPS
Monese and PPS driving social inclusion
NatWest Group
Introducing free Credit Score functionality into the NWG Mobile Banking App, partnering with TransUnion
Pannovate
Launchpad supports Social Inclusion
Starling Bank
Connected Card
Virgin Money
Virgin Money M Account - A Basic Bank Account which is anything but Basic by design
Category Winner 

Innovation in Retail Payments

Square
 & Mastercard UK
Connecting the Falklands

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Barclays Bank
Gambling Merchant Control - 72hr cooling off period
Card Industry Professionals
Offering an Open, Honest and Ethical Approach to Card Payment Facilities
Lloyds Bank and Bank of Scotland
Subscription Management Service
Square and Mastercard UK
Connecting the Falklands
Category Sponsor
American Express
Category Winner 

Industry Achievement Award

The card and payments Industry
Industry-wide response to the Covid crisis
Category Winner 

Excellence in Operational Innovation

Lloyds Banking Group
Lloyds Bank – Place2b
Highly Commended
Capital One
Pivoting to provide exceptional customer service

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Capital One
Pivoting to provide exceptional customer service
Lloyds Banking Group
Lloyds Bank – Place2b
Moneyhub Enterprise
Aon Lifetime Personal Financial Management
Category Winner 

Changing lives in the Community

Elavon
 & PayaCharity
Elavon, PayaCharity and The Royal British Legion’s Poppy Appeal

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Capital One UK
Covid Community Response
Edenred
The Free School Meal Voucher Scheme: Edenred’s Select Platform supports Schools and Families during lockdown
Elavon and PayaCharity
Elavon, PayaCharity and The Royal British Legion’s Poppy Appeal
NatWest Group and National Emergencies Trust (NET)
NatWest Group and National Emergencies Trust (NET) Coronavirus Appeal
Paysafe Group
Bankable - British Red Cross – Paysafe: Emergency Cash Assistance (Prepaid Visa Card)
The Co-operative Bank
Amnesty International Write for Rights Campaign
Category Sponsor
Ingenico, a Worldline brand
Category Winner 

Best Technology Initiative

Lloyds Bank
 & Bank of Scotland
Subscription Management Service

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Cardstream and Banking Circle
Cardstream Lending, delivered by Banking Circle
Conferma Pay
Conferma Pay Connect
Ethoca
Mastercard and Ethoca Achieve Industry First: Reinvent Dispute Resolution and Improve Customer Experience
Lloyds Bank and Bank of Scotland
Subscription Management Service
PCI Pal with The London Borough of Waltham Forest
PCI Pal: Securing Payments for Waltham Forest council
Verisk Financial
Transaction Transform - String Cleansing and Enrichment Application
Category Sponsor
Discover Global Network
Category Winner 

Best Service to Business

ClearBank
ClearBank’s cutting-edge payment infrastructure
Highly Commended
Verisk Financial
Going Viral: New COVID-19 Rapid Response Protects Payments Industry

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Advanzia Bank
Turnkey credit card solutions for private banks
American Express
Small is Back – Supporting Small Independent Businesses with Shop Small and Love Local from American Express
ANNA Money
ANNA Money
Chargebacks911
Chargebacks911
Checkout.com
The 60 hour sprint to get Curve back up and running after Wirecard’s demise
ClearBank
ClearBank’s cutting-edge payment infrastructure
Tyl by NatWest
A new and innovative payments partner for UK SMEs developed in partnership with Pollinate
Verisk Financial
Going Viral: New COVID-19 Rapid Response Protects Payments Industry
Xero (UK)
Pay with TransferWise
Category Winner 

Best Security or Anti-Fraud Development

Featurespace
NatWest's deployment of ARIC Risk Hub: a real-time, machine learning enterprise fraud prevention system.

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Barclaycard
Proactive Security Service
Ethoca
Mastercard and Ethoca Achieve Industry First: Reinvent Dispute Resolution and Improve Customer Experience
Featurespace
NatWest's deployment of ARIC Risk Hub: a real-time, machine learning enterprise fraud prevention system
MuchBetter
MuchBetter
Category Winner 

Best Product Design

NatWest
Biometric Payment Fob – NatWest delivers another biometric first!

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Capital One UK
Capital One’s Classic credit card – Modern, simple, trusted
NatWest
Biometric Payment Fob – NatWest delivers another biometric first!
Prosper
Prosper2 and allpay.cards
Category Winner 

Best Processing Programme

Global Processing Services (GPS)
The PayTech Pioneer™

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Global Processing Services (GPS)
The PayTech Pioneer™
Marqeta
Transformational 2019-2020 cements card processing disruptor Marqeta as major market force
PPS
The Best Processing Platform
Category Sponsor
Mastercard
Category Winner 

Best Payments Industry Newcomer

Tyl
A new and innovative payments partner for UK SMEs developed in partnership with Pollinate

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3S Money
3S Money
Card Industry Professionals
Offering an Open, Honest and Ethical Approach to Card Payment Facilities
Currensea
The open banking travel card challenger that saved 2020’s summer holidays
Tyl
A new and innovative payments partner for UK SMEs developed in partnership with Pollinate
Category Winner 

Best Payment Facility – non-credit

NatWest
Biometric Payment Fob – NatWest delivers another biometric first!
Highly Commended
Marqeta
Lydia disrupts French payment sector with industry-leading all-in-one app

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Global Processing Services (GPS) + Ziglu
Global Processing Services (GPS) and Ziglu
Marqeta
Lydia disrupts French payment sector with industry-leading all-in-one app
NatWest
Biometric Payment Fob – NatWest delivers another biometric first!
Tesco Bank
Tesco e-Gift Card Platform
Category Winner 

Best Marketing Campaign

NatWest Group
 & National Emergencies Trust (NET)
NatWest Group and National Emergencies Trust (NET) Coronavirus Appeal

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Mastercard
Debit Mastercard UK launch
Mastercard
Sponsorship of The BRIT Awards 2020 with Mastercard
NatWest Group and National Emergencies Trust (NET)
NatWest Group and National Emergencies Trust (NET) Coronavirus Appeal
Paysafe Group
Skrill Del Piero Ad
Visa
How You Pay Matters
Visa
Where You Shop Matters
Category Winner 

Best Initiative in Open Banking

Currensea
How the world’s first Open Banking CBPII has brought travel spending to the 21st Century

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American Express
Pay with Bank transfer powered by American Express
Currensea
How the world’s first Open Banking CBPII has brought travel spending to the 21st Century
Global Processing Services
Global Processing Services (GPS) + Currensea
Moneyhub Enterprise
Aon Lifetime Personal Financial Management
Tesco Bank
Tesco's Pay by Bank Initiative
Category Sponsor
TSYS, a Global Payments Company
Category Winner 

Best Initiative in Digital Payments

Mastercard
Pay by Bank app
Highly Commended
Curve
Curve brings one card to rule them all to every smartphone and wearable

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American Express
Pay with Bank transfer powered by American Express
Blackhawk Network
Introducing the One4all Digital Gift Card – a world-first fully mobile multi-store gift card
Curve
Curve brings one card to rule them all to every smartphone and wearable
Edenred
The Free School Meal Voucher Scheme: Edenred’s Select Platform supports Schools and Families during lockdown
Mastercard
Pay by Bank app
MuchBetter
MuchBetter
Paysafe Group
Skrill Money Transfer from Paysafe
Xero (UK)
Pay with TransferWise
Category Winner 

Best Initiative from an SME

Modulr
Modulr becomes first non-bank or building society to launch Confirmation of Payee

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3S Money
3S Money
Modulr
Modulr becomes first non-bank or building society to launch Confirmation of Payee
Telleroo
Telleroo
Category Sponsor
Fiserv
Category Winner 

Best Industry Innovation

Contis
Buffer by Contis
Highly Commended
NatWest Group
Introducing free Credit Score functionality into the NWG Mobile Banking App, partnering with TransUnion

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Blackhawk Network
Introducing the One4all Digital Gift Card – a world-first fully mobile multi-store gift card
Contis
Buffer by Contis
Ethoca
Mastercard and Ethoca Achieve Industry First: Reinvent Dispute Resolution and Improve Customer Experience
Lloyds Bank and Bank of Scotland
Subscription Management Service
NatWest Group
Introducing free Credit Score functionality into the NWG Mobile Banking App, partnering with TransUnion
NewDay
Newpay - a digital revolution in Retail Finance
NewDay
Pioneering Digital Collections
Paysafe Group
Coinbase Card (issued by Paysafe)
Pollinate
Beyond payments - Pollinate's innovative platform for global banks and SMEs
Category Sponsor
Visa
Category Winner 

Best Consumer Credit Card or Credit Facility

NewDay
Amazon Platinum Mastercard – rewarding and flexible customer experience

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Capital One (Europe)
Capital One’s cutting-edge balance transfer guarantee
DivideBuy
DivideBuy
NewDay
Amazon Platinum Mastercard – rewarding and flexible customer experience
Category Winner 

Best Benefits or Loyalty Scheme

American Express
Launching the Vitality American Express® Credit Card

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American Express
Launching the Vitality American Express® Credit Card
Bank of Ireland
Student Rewards
NatWest Group
MyRewards 3.0
Permanent TSB
Permanent TSB Explore Account
8
Call for Entries
July2021
27
Entry Deadline
September2021
17
Shortlist Announced
November2021
3
Dinner & Ceremony
February2022

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