Dinner & Ceremony

4 February 2021

JW Marriott Grosvenor House
Park Lane London

Event Years: 2020

Category Winner 

The Judges' Award

ANNA Money
Category Winner 

Social Inclusion in Financial Services

Capital One
Vulnerable customer programme

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Capital One
ACeS: Agent Collection System
Capital One
Vulnerable customer programme
Engage & Contis
Engage: Banking on our Communities
Globa Processing Services
Financial inclusion – GPS payment innovation for the ‘unbanked’
Verisk Financial
Persistent Debt Benchmarking
Category Sponsor
American Express
Category Winner 

Industry Achievement Award

Open Banking
Category Sponsor
Auriemma Group
Category Winner 

Excellence in Operational Innovation

ClearScore Technology
ClearScore’s Mental Health and Wellbeing Program

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Capital One
Capital One UK, in partnership with Infosys – enabling customer-centric quality assurance
Chargebacks911
Mitigating chargebacks with ISD technology and unrivalled human forensics
ClearScore Technology
ClearScore’s Mental Health and Wellbeing Program
Global Processing Services
Operational excellence breaks down more barriers to innovation
Handepay
Outstanding customer service puts independent businesses in control of their payment process
The Co-operative Bank
‘Closing the Loop’
Category Winner 

Changing Lives in the Community

The Co-operative Bank
The Co-operative Bank raises £1 million to end youth homelessness

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American Express
Tech Girls
Royal Bank of Scotland/NatWest
MyRewards Programme
The Co-operative Bank
The Co-operative Bank raises £1 million to end youth homelessness
TSYS International
The Heart Of TSYS - Financial Literacy & Responsibility
Category Sponsor
Ingenico Group
Category Winner 

Best Technology Initiative of the Year

RBS
 & Ethoca
RBS and Ethoca Move Dispute Resolution Upstream to Transform the Cardholder Journey

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Barclays Bank UK
Barclays Travel Wallet
Chargebacks911
Mitigating chargebacks with ISD technology and unrivalled human forensics
Conferma Pay
Conferma Pay App
Contis
Meeting Payments Challenges with Customisable Banking
Curve
Curve, issued by Wirecard
Ixaris Payments & Banking Circle
Banking Circle Virtual IBAN helping Ixaris
RBS & Ethoca
RBS and Ethoca Move Dispute Resolution Upstream to Transform the Cardholder Journey
Royal Bank of Scotland/NatWest
MyRewards Merchant Funded Direct Debit (MFDD) Offers
Category Sponsor
Discover Global Network
Category Winner 

Best Service to Business

Travel Welfare
 & Omnio Group
Travel Welfare by Omnio Group, issued by Wirecard
Highly Commended
Tide
Revolutionising Business Banking

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Amadeus
Amadeus B2B Wallet Partner Pay
ANNA Money, issued by Wirecard
ANNA Money, issued by Wirecard
Arro Money
Arro Money, issued by Wirecard
Banking Circle
Banking Circle Virtual IBAN – offering financial institutions a game-changing payment solution
Barclaycard Cards & Payments
Transfer to Bank
Chargebacks911
Mitigating chargebacks with ISD technology and unrivalled human forensics
Handepay
Cost-effective pricing allows independent businesses to stay competitive
Soldo
Smarter business spending starts here
Tide
Revolutionising Business Banking
Travel Welfare & Omnio Group
Travel Welfare by Omnio Group, issued by Wirecard
Category Sponsor
FICO
Category Winner 

Best Security or Anti-Fraud Development

Bottomline
UK Corporates achieve peace of mind with PTX Secure Payments
Highly Commended
American Express
Express List from American Express: addressing the revised Payment Services Directive (PSD2)
Shieldpay
Eliminating payment fraud, for good

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American Express
Express List from American Express: addressing the revised Payment Services Directive (PSD2)
Bottomline
UK Corporates achieve peace of mind with PTX Secure Payments
Elavon
Elavon’s Innovative Approaches to Fraud and Security
Ethoca
Ethoca Scales Collaboration Network to Eliminate More than 260,000 Chargebacks for UK Card Issuers
MuchBetter
MuchBetter, issued by Wirecard
PCI Pal
Agent Assist: securing payments in the contact centre
Semafone
Semafone Helps TalkTalk Connect to a Secure Future
Shieldpay
Eliminating payment fraud, for good
Category Sponsor
Moorwand
Category Winner 

Best Prepaid Product of the Year

Post Office & First Rate Exchange Services
Post Office Travel Money Card

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Centtrip
Centtrip Global Touring/Production Card
MuchBetter
MuchBetter, issued by Wirecard
Post Office & First Rate Exchange Services
Post Office Travel Money Card
PrePay Solutions & Monese
Becoming the World’s Largest Apple Pay Issuer
Travel Welfare & Omnio Group
Travel Welfare by Omnio Group, issued by Wirecard
Category Sponsor
Mastercard
Category Winner 

Best Payments Industry Newcomer

Konsentus
Highly Commended
Countingup

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Countingup
Countingup
Konsentus
Konsentus
Reflow
Reflow
Tally Money
Tally - Money that adds up
Tribe Payments
Tribe Payments
Category Winner 

Best Marketing Campaign of the Year

Visa
Visa Christmas - "All they want for Christmas is you"
Highly Commended
American Express
Don’t Wimbledon Without it: American Express at Wimbledon 2019

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American Express
Don’t Wimbledon Without it: American Express at Wimbledon 2019
ANNA Money
The Miaowing Debit Card by ANNA Money
Barclaycard
Pay Less Interest Campaign
Barclaycard Cards & Payments
We Take Business Seriously
HSBC UK
‘It’s Payback Time’ – HSBC’s new Rewards Card launch campaign
NewDay
Helping more people to build better credit with Aqua
Visa
One Moment Can Change the Game
Visa
Visa Christmas - "All they want for Christmas is you"
Category Sponsor
TSYS
Category Winner 

Best Initiative in Digital Payments

NatWest
Bankline Mobile – a UK first for biometrically approving business payments of any size

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Barclays Bank UK
Barclays Travel Wallet
Contis
A New Generation of Payment Technology
Cover Genius
XClaim API for instant payment of claims
Curve
Curve, issued by Wirecard
HSBC UK
HSBC UK Rewards Credit Card
MuchBetter
MuchBetter, issued by Wirecard
NatWest
Bankline Mobile – a UK first for biometrically approving business payments of any size
NatWest
Credit Card Instalment Plans
SmartTrade App
SmartTrade's Application Point of Sale
Category Winner 

Best Initiative from an SME

Modulr
Modulr joins Faster Payments directly to drive business payments competition

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ClearBank
ClearBank successfully launches FSCS Bank Account Solutions
Konsentus
Konsentus Third Party Provider Identity and Regulatory Checking Solution
McLEAR
McLEAR Smart Ring, issued by Wirecard
Modulr
Modulr joins Faster Payments directly to drive business payments competition
Sage Pay
Jump In leaps competitors and sees boundless benefits with ROLLER and Sage Pay partnership
Category Sponsor
Fiserv
Category Winner 

Best Industry Innovation of the Year

NatWest
Bankline Mobile – a UK first for biometrically approving business payments of any size
Highly Commended
Fingopay (Sthaler)
Launching Fingopay - the world’s first finger vein ID technology
Mastercard, Ingenico, Global Payments, Bleep
Swinging Mastercard’s Sonic into action

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Bottomline
Democratizing the UK’s Faster Payment Scheme with new ways to access the network
ClearBank
ClearBank successfully launches FSCS Bank Account Solutions
Featurespace
Featurespace's best in class machine learning technology, the ARIC Platform launches into AML
Fingopay (Sthaler)
Launching Fingopay - the world’s first finger vein ID technology
Mastercard, Ingenico, Global Payments, Bleep
Swinging Mastercard’s Sonic into action
McLEAR
McLEAR Smart Ring, issued by Wirecard
NatWest
Bankline Mobile – a UK first for biometrically approving business payments of any size
NatWest
Paying with a fingerprint – the NatWest biometric debit card
RBS & Ethoca
RBS and Ethoca Move Dispute Resolution Upstream to Transform the Cardholder Journey
Category Winner 

Best Design of the Year

NatWest
The NatWest fingerprint debit card – a perfect marriage of form and function

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American Express
Presenting The New Metal Cards from American Express: The Platinum Card® and Business Platinum Card®
ANNA Money
ANNA Money, issued by Wirecard
Capital One
ACeS: Agent Collection System
NatWest
The NatWest fingerprint debit card – a perfect marriage of form and function
NewDay
Building better credit with Aqua through accessible and purpose-led design
Category Winner 

Best Current Account of the Year

Starling Bank
Starling Bank Current Account

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NatWest
Paying with a fingerprint – the NatWest biometric debit card
Royal Bank of Scotland/NatWest
Reward Current Accounts
Starling Bank
Starling Bank Current Account
Category Sponsor
Visa
Category Winner 

Best Consumer Credit Card or Credit Facility

NatWest
Credit Card Instalment Plans

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American Express
American Express Platinum Cashback Credit Cards
Bank of Ireland
Aer Credit Card
HSBC UK
HSBC UK Rewards Credit Card
Lloyds Banking Group
Halifax Clarity Card
NatWest
Credit Card Instalment Plans
Royal Bank of Scotland/NatWest
Balance Transfer Credit Card
Royal Bank of Scotland/NatWest
MyRewards- Reward Credit Card and Reward Black Credit Card
Category Winner 

Best Benefits or Loyalty Programme of the Year

Bank of Ireland
Aer Credit Card

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American Express
Introducing American Express Experiences
Bank of Ireland
Aer Credit Card
Collinson’s Priority Pass
evolving our value proposition to meet the needs of frequent travellers
Royal Bank of Scotland/NatWest
MyRewards
Verisk Financial
Everyday Spending Travel Rewards Programme
Category Winner 

Best Achievement in Retail Payments

The Co-op
Pay in Aisle

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Divido
Divido, the global white label platform for point-of-purchase finance
Elavon
Elavon’s consultative approach to maximise data security and revenue
PCI Pal
Agent Assist: securing payments in the contact centre
Sage Pay
Jump In leads the market and reaps benefits from Sage Pay’s payments technology and ROLLER’s Software
The Co-op
Pay in Aisle
Category Sponsor
Tribe Payments
Category Winner 

Best Achievement in Payments Processing

PPS
Driving Fintech

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Cashplus
Cashplus Bulk Faster Payments
Cover Genius
XClaim API for instant payment of claims
Global Processing Services
Global Processing Services (GPS) – the Superprocessor™
Ixaris Payments & Banking Circle
Ixaris Payments in partnership with Banking Circle
Lloyds Banking Group
Working Capital Optimisation - Lloyds Bank and Optal’s Working Capital Optimisation
PPS
Driving Fintech
QRails
Club Pay
UTP Merchant Services
Faster Processing
WEX
WEX Europe – Demand a higher standard
Category Winner 

Best Achievement in Customer Service

Capital One
Capital One UK – Customer-centric quality assurance

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Barclaycard
Barclaycard, in partnership with Sysnet, launches payment and cyber security programme
Capital One
ACeS: Agent Collection System
Capital One
Capital One UK – Customer-centric quality assurance
Cover Genius
XClaim API for instant payment of claims
Handepay
Outstanding customer service puts independent businesses in control of their payment process
Lloyds Banking Group
Direct Debit in Cycle
Sage Pay
Delivering Excellent Customer Service 24/7/365
The Co-operative Bank
‘Closing the Loop’
Verisk Financial
Persistent Debt Benchmarking
9
Call for Entries
June2020
21
Entry Deadline
September2020
11
Shortlist Announced
November2020
4
Dinner & Ceremony
February2021
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