Dinner & Ceremony

29 April 2021

JW Marriott Grosvenor House
Park Lane London

Success in Customer Service

Entrants are invited from card issuers, their brands, merchant acquirers and other payments providers who can demonstrate a true understanding of their customers’ needs through the delivery of customer service excellence. Entry submissions should detail specific achievements and initiatives between 1 January 2019 and 31 August 2020 which show proof of the impact of an innovative customer care strategy on customer satisfaction and retention levels. Entries must be associated with the payment product (as opposed to general bank account servicing) or in the case of merchant acquirers with their merchant customers. Please note that entries should be submitted by the organisation that has the direct interface with the end payer or the merchant offering the service.

Applicant Group

  • Brands and Affinity Partners
  • Charge Card Issuers
  • Credit Card Issuers
  • Debit Card Issuers
  • Merchant Acquirers
  • Other Payments Companies
  • Prepaid Card Issuers

Judging Criteria

  • Evidence of deployment of innovative and effective customer care strategy during the qualifying period.
  • Use of multiple channels of customer service delivery to better meet consumer needs.
  • Evidence that customer service achievements are driving excellence and improving levels of customer satisfaction.
  • Provide relevant metrics.
9
Call for Entries
June2020
5
Entry Deadline
October2020
16
Shortlist Announced
November2020
29
Dinner & Ceremony
April2021

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