Dinner & Ceremony

4 February 2021

JW Marriott Grosvenor House
Park Lane London

Excellence in Operational Innovation

This award will recognise card issuers, brands, banking acquirers or other payment companies who can demonstrate how their Operations Teams have used and embraced innovation to positively impact on all their teams and employees, which leads to enhanced customer experience and value.  Entries should cover initiatives implemented or launched between 1 January 2019 and 31 August 2020. Case studies that could be considered could include examples such as:

  • Transformation staff training to embrace new technology and or evolving staff environments
  • An innovational approach that had a positive impact on staff well being
  • Virtual customer service initiatives
  • Digital services to enhance people and customer interactions
  • Attracting and retaining staff initiatives

Applicant Group

  • Brands and Affinity Partners
  • Charge Card Issuers
  • Credit Card Issuers
  • Debit Card Issuers
  • Merchant Acquirers
  • Other Payments Companies
  • Prepaid Card Issuers

Judging Criteria

  • • Evidence of deployment of innovative and forward thinking to support the initiative.
  • • Demonstrate the Operational employee / team impact and the effectiveness during the qualifying period.
  • • Evidence of the positive impact on the employee and either directly or indirectly the customer.
  • • Measurable metrics to demonstrate against success criteria.
9
Call for Entries
June2020
21
Entry Deadline
September2020
11
Shortlist Announced
November2020
4
Dinner & Ceremony
February2021

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