Congratulations to the 2015 Winners and Finalists. Please see Winners Magazine for full details

Best Technology Initiative of the Year

Category Winner: MBNA

MBNA Digital Communications Hub

Finalists

  • American Express UK - Transformation of the end to end online customer experience
  • Barclaycard - Negative Voice Biometrics
  • Chase Paymentech - Dynamic Hosted Payments Page
  • EE - EE Cash on Tap
  • MBNA - MBNA Digital Communications Hub
  • Tesco Bank - Mobile Banking App
Category Sponsor: Ingenico

Best Benefits or Loyalty Programme of the Year

Category Winner: Santander UK

Santander 123 Credit Card Seasonal Bonus Cashback

Finalists

  • Amercan Express UK - Multi-Merchant Digital Offer Programme
  • Barclaycard - Barclaycard Freedom Rewards
  • Lloyds Bank - LLoyds Bank Everyday Offers
  • Royal Bank of Scotland with Aimia - Delivering record levels of value to customers through customer cetnric targeting & communications
  • Santander UK - Santander 123 Credit Card Seasonal Bonus Cashback
  • Tesco Bank - Win:Win

Best Security or Anti-Fraud Development

Category Winner: Barclaycard

Negative Voice Biometrics

Finalists

  • Barclaycard - Barclaycard Strategic Transfer to Bank
  • Barclaycard - Negative Voice Biometrics
  • Barclays with Ethoca - Barclays combats Fraud and reduces costs in the UK
  • Lloyds Bank Commercial Cards - Customer Friendly Anti-Fraud Solutions
  • MBNA - MBNA Digital Communications Hub
  • Barclaycard - Negative Voice Biometrics
Category Sponsor: FICO

Best Merchant Acquiring Customer Initiative

Category Winner: AIB Merchant Services

Clover Station

Finalists

  • AIB Mechant Services - Clover Station
  • Barclaycard - Simplified Payment Acceptance
  • Elavon - Instant Application Experience
  • Global Payments - Wi-Fi Rollout
  • Worldpay - Worldpay Contactless Implementation - Helping UK Businesses takemore sales in peak times
  • Worldpay - Worldpay - Worldpay Global Shopper Services - Helping UK Retailers attract more international visitors

Best Initiative in Mobile Payments

Category Winner: permanent tsb

MobileMoney

Finalists

  • Barclaycard - Barclaycard Anywhere
  • Barclays - Barclays Pingit India Payments
  • EE - EE Cash on Tap
  • KBC - KBC Mobile Banking App
  • Payments Council - Paym
  • permanent tsb - MobileMoney
Category Sponsor: Giesecke & Devrient

Best Achievement in Treating Customers Fairly

Category Winner: Capital One

Customer Alerts

Finalists

  • Barclaycard - Barclaycard Price Promise
  • Barclaycard - Terms and Conditions Re-write and Re-design
  • Capital One - Customer Alerts
  • MBNA - MBNA Treating Customers Fairly and with respect
  • Nationwide Building Society - Contactless Online Only Cards
  • -
Highly Commended:
MBNA-MBNA Treating Customers Fairly and with respect
Category Sponsor: Visa

Best Alternative Payments Programme

Category Winner: Barclaycard

bPay Band

Finalists

  • Barclaycard - bPay Band
  • Barclays - Barclays Pingit Charity Donations with Gift Aid
  • Payments Council - Paym
  • paysafecard.com - paysafecard

Best Marketing Campaign of the Year – Other Payments Products

Category Winner: PayPoint

Pick Up More from Your Local Store

Finalists

  • Contis Group and Ffrees - Ffrees: Rebirth of 'Jam Jar' Saving in the Digital Age
  • Lloyds Bank - LLoyds Bank Everyday Offers
  • M&S Bank - The new fee free current account from M&S Bank - Everyday Banking M&S Style
  • PayPoint - Pick Up More from Your Local Store
  • permanent tsb - MobileMoney "Teppanyaki"
  • Tesco Bank - Win:Win

Best Card Marketing – Credit Card

Category Winner: MBNA

MBNA Conversion Campaign

Finalists

  • Adam and Company - Adam Black Card
  • American Express UK - American Express British Airways "Receipts" Campaign
  • Barclaycard - Barclaycard New Customer Engagement
  • Capital One - QuickCheck
  • MBNA - MBNA Conversion Campaign
  • Santander UK - Santander 123 Credit Card Amazon Bonus Cashback

Best Achievement in Customer Service

Category Winner: Lloyds Bank Cardnet

Transforming Client Experience

Finalists

  • AirPlus International - AirPlus Cusotmer Service Hits New Heights after major Sales & Account Management Makeover
  • Barclaycard - Technical Relationship Management Team
  • Lloyds Bank Cardnet - Transforming Client Experience
  • MBNA - Data Driven Customer Experience Optimisation
  • Tesco Bank - Making What Matters Better
  • Worldpay - Worldpay Customer Servoces: Keeping it Sumple and Making it Matter
Highly Commended:
Tesco Bank-Making What Matters Better
Category Sponsor: MasterCard

Best Card Design of the Year

Category Winner: Barclays

High Visibility Cards

Finalists

  • Adam and Company - Adam Black Card
  • Barclays - High Visibility Cards
  • Ikano Bank - New Look Collection
  • MBNA - Poppy Card
  • Pure & Solid and Wirecard Card Solutions - Pure & Solid Prepaid MasterCard
  • Virgin Money - Virgin Money Debit Card

Industry Achievement of the Year

Category Winner: Paym Implementation

Category Sponsor: American Express

Best CSR Programme

Category Winner: Lloyds Banking Group

Helping Britain Prosper

Finalists

  • Barclaycard - Barclaycard Vulnerable Team
  • Barclaycard - Yes2Chess
  • Investec - Investec CSR Programme
  • Lloyds Banking Group - Helping Britain Prosper
  • MBNA - MBNA 20th Anniversary Community Programme
  • Tesco Bank - Using our Scale for good

Best Business Card Programme

Category Winner: Barclaycard

Barclaycard Fuel+

Finalists

  • Bank of America Merrill Lynch - Corporate Travel Card
  • Barclaycard - Value Wales
  • FairFX and Wirecard Card Solutions with Payment Card Technologies - FairFX Corporate Card
  • Lloyds Bank Commercial Cards - ePay Virtual
  • Payment Card Solutions and IDT Financial Services - Bread4Business
Category Sponsor: Diners Club International

Best Industry Innovation of the Year

Category Winner: Payments Council

Paym

Finalists

  • Barclaycard - Barclaycard Fuel+
  • Barclaycard - bPay Band
  • Nationwide Building Society - Contactless - Online Only Cards
  • Payments Council - Paym
  • Santander UK with Ethoca - Santander Combats Fraud and Reduces Costs in the UK
Category Sponsor: First Data

Best Prepaid Product of the Year

Category Winner: Contis Group and Ffrees

Ffrees Prepaid Debit Card

Finalists

  • Contis Group and credEcardplus - credEcardplus Prepaid Debit Card
  • Contis Group and Ffrees - Ffrees Prepaid Debit Card
  • FairFX and Wirecard Card Solutions with Payment Card Technologies - FairFX Currency Card
  • Pockit and Wirecard Card Solutions - Pockit
  • TUI UK & Ireland and Prepay Solutions - Thomson Prepaid Card
  • UKash - The UKash Prepaid Travel Money MasterCard Card

Best Debit Card Programme of the Year

Category Winner: Tesco Bank

Clubcard Debit Card

Finalists

  • Contis Group and credEcardplus - credEcardplus Prepaid Debit Card
  • Santander UK - Santander UK Select Debit Card
  • Tesco Bank - Clubcard Debit Card

Best Credit Card Product of the Year

Category Winner: Lloyds Bank

Lloyds Bank Avios Rewards Credit Card

Finalists

  • Adam & Company - Adam Black Card
  • Barclaycard - Barclaycard Initial
  • Lloyds Bank - Lloyds Bank Avios Credit Card
  • MBNA - The MBNA Low Rate Credit Card
  • Santander UK - Santander Select 123 Credit Card 0% Forex
  • Tesco Bank - Tesco Bank Foundation Credit Card
  • Lloyds Bank - Lloyds Bank Avios Rewards Credit Card
Category Sponsor: Gemalto